Return Policy

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Upon receiving and inspecting your return, we will send you an email confirming receipt. We will also notify you of the approval status for your refund request. If approved, your refund will be processed within 5-7 business days and automatically credited back to your credit card or original payment method.

If you have not yet received your refund, please first double-check your bank account. Then contact your credit card issuer. The refund will be officially credited within 7 business days. Next, contact your bank. Refunds typically require processing time to appear in your account. If you have completed all the above steps and still have not received your refund, please contact us at service@anmood.com.

Please contact our Customer service at service@anmood.com to get the return address.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return address: 3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.